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- Lokasi: Jakarta, Indonesia
- Fungsi Pekerjaan: Enterprise Software & Systems
- Tipe Posisi: Contract
- Pengalaman Yang Dibutuhkan: 1 to 4 years
Deskripsi Pekerjaan IT Support Officer Jakarta, Indonesia – Sekolah.mu
Job Description
Answer end-user calls and emails (internal employee) and provide technical support
Troubleshoot hardware and software problems and escalate complex issues to senior support personnel.
Keep detailed records of all technical support requests.
Install, configure, and keep computer hardware and software in good working order.
Communicate technical issues to end-users in a clear and concise manner
Ensure that all IT systems are running smoothly and efficiently.
Act as an IT Procurement Consultant
Requirements
Education is less important than experience
Willing to work from the office (WFO) / mobilize to the assigned Jabodetabek location (Hub Sekolah Murid Merdeka)
Should understand IT asset management, including how to track, maintain, and upgrade hardware and software assets.
Be able to diagnose and resolve hardware and software issues both remotely and in person.
Excellent communication skills are required for IT support professionals to interact with employees and vendors and explain technical issues in an understandable manner.
Experience with Mikrotik: Mikrotik is a network equipment vendor that sells network management hardware and software. Experience with Mikrotik is advantageous in network infrastructure management, router configuration, and connectivity assurance.
Security awareness: should be aware of security risks and vulnerabilities and be able to recommend security measures to protect IT assets and data.
Familiarity with relevant software: should be familiar with enterprise software such as Google Workspace, email clients, and antivirus software.
IT policy knowledge: should be familiar with company IT policies and procedures, such as data privacy, acceptable use, and password policies.
Ability to prioritize tasks: IT support personnel should be able to handle multiple tasks at once, prioritize requests, and manage their time effectively.
Sklill yang Dibutuhkan IT Support Officer Jakarta, Indonesia – Sekolah.mu
- Communication Skills
- Software
- Security
Date created: 17 Mar 2023
Silahkan Apply Lamaran Pekerjaan di Website Perusahaan. Lihat Lowongan Pekerjaan Lainnya di REQRUT.ID
Tentang Sekolah.mu
Sekolah.mu is a collaboration hub for digitally integrated learning programs, that curated for students, teachers, and parents. We provide variety of competency based program from preschool to university level. Our mission is to collaborate with multi-stakeholder in creating equal access to quality lifelong education program that are personalized and competence based.
Budaya Perusahaan Sekolah.mu
CultureWhat’s it like working at Sekolah.mu?Sekolah.mu is a community for us, individuals from various backgrounds, to come together to realize our vision: to ensure quality education is equitable and accessible to all students.
We are Muvers; movers. We work with a spirit of collaboration. Grow to be impactful, adaptive, and innovative for a better future of Indonesian education. We have assisted five million students – and we are growing every day.
Benefits and perks of working with us include:
Compensation: Bonuses, Competitive salaries, THR
Family benefits: maternity leave (6 months), paternity leave (1 month), and discount voucher of any sekolah.mu program including Sekolah Murid Merdeka class for Employee’s child
Lifestyle: Work-from-anywhere (WFA), Casual dress code, Company outings, Flexible hours, Free food, Recreational area,
Progression: Professional development
Welfare: Dental insurance, Health insurance, Optic Insurance, Vacation time, Wellness programs
Keep #MuvingForward with Sekolah.mu!
- Industri Perusahaan: Education Tech
- Jumlah Karyawan: 51 – 200
- Lokasi Kantor: Jakarta, Indonesia