Lowongan Application Support Jakarta, Indonesia – Andal Software Full-time

• Lokasi: Jakarta, Indonesia
• Fungsi Pekerjaan: Project & Product Management
• Tipe Posisi: Full-time
• Pengalaman Yang Dibutuhkan: 1 to 4 years

Deskripsi Pekerjaan Application Support Jakarta, Indonesia – Andal Software

Our Team
We’re a company that focus on people and process. Instead of your experiences or your background, we have company values to encourage you do what you do best. You’re free to be passionate, innovate, collaborate, explorate anything and care for those you work with. In addition to the challenging, we encourage a healthy work-life balance.

About The Role
The Application Support is responsible for supporting our products that used by our customers. This role is crucial to a successful customer journey and will require superior technical as well as communication skills to address customer questions and escalations. Externally, you will be communicating with customers via email, phone and web, and internally collaborating with Product teams, System Consultant, others. In addition to supporting existing software, you will help funnel enhancement requests coming from customers, help with new software releases and collectively bring customer’s feedback and help influence the Product roadmap. 

Primary Responsibilities: 
• Provide user support for our products, troubleshooting and resolving inquiries and issues 
• Provide consultation to customers about policy changes in the application
• Escalate issues to Product teams as necessary, while providing your findings about the issue, steps to reproduce and any other relevant information 
• Manage complex, data-drive investigations and deliver solutions 
• Adhere to the defined Service-Level-Agreement (SLA) requirements 
• Document procedures and create knowledge base articles to enhance our self-service abilities as well as streamline the support process 

Required Qualifications: 
• Bachelor’s Degree in Information Technology or Computer science or equivalent work experience 
• 1+ years of experience supporting software application and technology systems
• Minimum 1 year experience constructing and executing SQL queries
• Ability to diagnose & address application issues
Preferred Qualifications: 
• Experience with CRM platforms like Salesforce, Zendesk, Pegasystems, Oracle or equivalent 
• Experience with Jira or equivalent 
• Experience with Human Resource Information System (HRIS) software
• Understand Mobile and Web programming languages is a plus
• Superior customer service orientation with focus on customer satisfaction 
• Ability to communicate complex technical concepts effectively with the internal teams and to adjust the level of detail and complexity when communicating with customers/end users

We are looking for individuals who are
• Empathy with users
• Patience and understanding
• Attention to detail
• A proactive approach
• Exceptional communication skills both oral and written
• Willingness to learn & ability to adapt is MUST HAVE

Sklill yang Dibutuhkan Application Support Jakarta, Indonesia – Andal Software

1. MySQL
2. Databases
3. Troubleshooting

Date created: 27 Feb 2023

Silahkan Apply Lamaran Pekerjaan di Website Perusahaan. Lihat Lowongan Pekerjaan Lainnya di REQRUT.ID

Tentang Andal Software

Andal Software is one of the leading IT Solution company that focuses on developing HRIS software. We have a vision “to make the work easier”, we provide solution to increase customer productivity by using technology. Our product is Andal Pay Master, a software package for HR, Payroll, Income Tax and Attendance for Indonesian Market.

Budaya Perusahaan Andal Software

CultureWhat’s it like working at Andal Software?We’re a company that focus on people and process. Instead of your experiences or your background, we have company values to encourage you do what you do best. You’re free to be passionate, innovate, collaborate, explore anything and care for those you work with. Besides of the challenges, we also believe a productive worker is a worker who has healthy work-life balance.
Benefits and perks of working with us include:
Compensation: Bonuses, Competitive salaries, transportation allowance

Helping Others Grow

• Industri Perusahaan: Enterprise Software
• Jumlah Karyawan: 51 – 200
• Lokasi Kantor: Jakarta, Indonesia