Log In
Sign Up
- Lokasi: Jakarta, Indonesia
- Fungsi Pekerjaan: Layanan PelangganLayanan Pelanggan
- Pengalaman Yang Dibutuhkan: Setidaknya 5 tahun
- Jenjang Karir: Supervisor
Lowongan Customer Service Leader (After Sales) – Building Material (B-90335), Jakarta – PT RGF Human Resources Agent Indonesia
Berikut penjelasan lengkap Lowongan Customer Service Leader (After Sales) – Building Material (B-90335), Jakarta – PT RGF Human Resources Agent Indonesia:
Requirement yang Dibutuhkan Customer Service Leader (After Sales) – Building Material (B-90335), Jakarta – PT RGF Human Resources Agent Indonesia
Hold min. Bachelor’s degree, preferably in Architecture, Engineering or Business Administration.
Has more than 5 years of relevant experience in Construction, Architect, Building Material, and in the Fabrication industry.
Conversational level English.
Own driver license (SIM A).
Proven record in managing customer complaint and has experience leading a Customer Service team.
Good in selling skill and good presentation skills.
Management reporting skill.
Strong integrity, independent, self-confident, and able to engage and communicate with people at all levels.
Able to travel regularly within Indonesia.
Own a car.
Graduated from reputable university.
[Only CV in English will be processed]
Tanggung Jawab Customer Service Leader (After Sales) – Building Material (B-90335), Jakarta – PT RGF Human Resources Agent Indonesia
Becoming a center for receiving customer complaint services and improving customer service.
Responding to every customer complaint within a time limit according to the KPI.
Make reports and analyses related to customer complaints periodically.
Justify the responsible parties and make recommendations for solutions/improvements from the inspection results that have been agreed upon by all related parties.
Ensuring that the execution related to the solution/improvement goes well according to the KPI.
Suppress and reduce the number of complaints from customers in accordance with the SOP.
Recognize project problems from an early stage so that they can provide preventative measures and speed up the resolution of problems in the project.
Creating Training Materials on problem handling, replacement of materials as well as procedures/how to claim materials (Defective, Lost, Less, etc.)
Provide Training on Problem Handling, Replacement of materials as well as procedures/how to claim material (Defects, Lost, Lack, etc.) to internal and external (Distributors and Partners).
Coordinating with related parties both internal and external.
Doing other additional work according to instructions from superiors.
Other Ad hoc projects & duties assigned.
Silahkan Apply Lamaran Pekerjaan di Website Perusahaan. Lihat Lowongan Pekerjaan Lainnya di REQRUT.ID
Tentang PT RGF Human Resources Agent Indonesia
RGF is stands for RECRUIT GLOBAL FAMILY, a global brand of Japan’s largest recruiting and information service company, Recruit Holdings co., Ltd.
- Alamat Lengkap Kantor:
- Lokasi Kantor: Jakarta