Resolving IT support requests from employee’s/barista’sAnswering employee’s/barista’s questions regarding all IT issuesTroubleshoot system and network problems, diagnosing and solving hardware or software faultsGenerating sign in/out’s for employee’s/barista’s during the on/off boarding processLogging all service requests and updating tickets as neededTraining end-users on hardware functionality and sotware programsWorking with 3rd Party (IT Support) to resolving IT support cases
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