Technical Support Responsibilities:
Identifying hardware and software solutions.
Troubleshooting technical issues.
Diagnosing and repairing faults.
Resolving network issues.
Installing and configuring hardware and software.
Speaking to customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Replacing or repairing the necessary parts.
Supporting the roll-out of new applications.
Providing support in the form of procedural documentation.
Managing multiple cases at one time.
Testing and evaluating new technologies.
Conducting electrical safety checks on equipment.
Support team for demonstration/event to client or customer
Technical Support Requirements:
Degree in computer science or information technology.
Certification in Microsoft, Linux, or Cisco is advantageous.
Prior experience in tech support, desktop support, or a similar role.
Proficiency in Windows/Linux/Mac OS.
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Date created: 6 Mar 2023
Silahkan Apply Lamaran Pekerjaan di Website Perusahaan. Lihat Lowongan Pekerjaan Lainnya di REQRUT.ID
PT WIR Asia Tbk is a South East Asia-based Integrated Augmented Reality Technology Company.
Developer of Web 3.0 software solutions based on Augmented Reality, Virtual Reality & Artificial Intelligence for various industrial sectors in more than 20 countries including Indonesia, Singapore, Malaysia, Thailand, Philippines, Australia, Nigeria, Spain, United States and others.
CultureWhat’s it like working at PT WIR Asia Tbk?
At PT WIR Asia Tbk, we are innovative, fast paced, driven, open and energetic.
Benefits and perks of working with us include:
Compensation: Competitive salaries
Lifestyle: Casual dress code, Recreational area
Welfare: Health insurance
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